




FAQs
1. How does the process, after purchasing a Prebuilt Store?
1. How does the process, after purchasing a Prebuilt Store?
Once you make a purchase, our team will begin the handing-over process of your Shopify store. Within 48 hours, you'll receive 2 emails requests to start the transferring process of the Shopify store and the domain.
Unless you are familiar with this transferring process, you can request our team's assistance via Live Chat or WhatsApp.
2. What features are included in my store?
2. What features are included in my store?
Every Prebuilt Shopify store includes:
- A high-converting, mobile responsive, professionally designed layout.
- Fully set up Home, Product, Collection, About, Contact and Legal pages.
- 1 of 1 unique design
- Optimized for SEO, including fast page speed and auto indexing
- Domain integrated with TLS
- Preloaded products with supplier connection
- Third party app integrations for Live Chat, Review & Rating, Multiple Languages, Order Tracking, etc. (*These integrations are only available in Premium Stores)
3. What kind of products have you added to my store?
3. What kind of products have you added to my store?
After a deep product research by our experts, we have shortlisted and added one or a few winning products in your niche. Some of them can be,
- Currently trending products
- Products with higher profit margins
- Low-competition products
- Evergreen products
You can always add more products as your store grows!
4. Do I need any technical skills to run the store?
4. Do I need any technical skills to run the store?
Not at all! Our Prebuilt Shopify Stores are made for beginners. Shopify’s interface is easy to use, and we provide a quick-start guide to walk you through managing your store with confidence.
5. Can I customize or re-brand the store?
5. Can I customize or re-brand the store?
Yes, our pre-built stores are 100% customizable. You can make any changes as you prefer. And, you can add more products any time.
6. Can we change the store language and currency?
6. Can we change the store language and currency?
Yes, absolutely! We can set your store to any language and currency you prefer. Just let us know your requirements, and we’ll make the changes either before or after the store transfer—whichever you prefer.
7. What kind of support do you offer after purchase?
7. What kind of support do you offer after purchase?
We offer 30 days of free, post-sale support to guide you every step of the way:
- Help with store and domain transfer
- Payment gateway integration (only for premium design option)
- Navigating Shopify dashboard & settings
- Basic tech support and edits
- Tips on marketing & conversions
Need help? Contact us:
- Live Chat on our site
- Email: support@ecomprincess.com
- WhatsApp: +971524306240
8. What is your refund policy?
8. What is your refund policy?
Due to the digital nature of our products and the irreversible transfer of assets, we do not offer refunds under any circumstances.
Once your order is confirmed and payment is completed, all store assets—including the Shopify store, domain, brand logos, banners, product content, and supplier details—are permanently and irrevocably transferred to you. As such, we cannot reverse this process or accept returns.
(If you need to know more details of our refund policy, please refer to our Refund Policy page.